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Human Environment and Transport Inspectorate
Ministry of Infrastructure and Water Management
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Air passengers

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  • Application forms
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  • Air passenger rights

    Your rights as an air passenger. What you can do when you have a complaint.

  • Rights of air passengers with reduced mobility

    Your rights as an air passenger with reduced mobility. What you can do when you have a complaint.

  • Denied boarding

    Your rights as an air passenger that has been denied boarding. What you can do when you have a complaint.

  • Flight delays or cancellations

    Your rights as an air passenger if your flights has been delayed or cancelled. What you can do when you have a complaint.

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The Human Environment and Transport Inspectorate works on improving safety, confidence and sustainability in regard to transport, infrastructure, environment and housing.

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